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The Dummies Guide to Avaya Compatible Headsets

The Dummies Guide to Avaya Compatible Headsets

Posted by Global Teck Worldwide Staff on 12th Apr 2023

Find the perfect Avaya-compatible headset with our dummies' guide. Discover features and specs, and make an informed choice. Get started today!

The Dummies' Guide to Avaya Compatible Headsets

Author: Global Teck Staff / Blog / Published: April 12, 2023 9:00AM EST

Attention all Avaya phone users! Are you tired of struggling with incompatible headsets that just won't work? Fear not, because we have the ultimate solution for you. Welcome to "The Dummies Guide to Avaya Compatible Headsets" – your one-stop-shop for all things headset-related.

We understand the frustration of investing in a headset only to find out that it's not compatible with your Avaya phone. That's why we've put together this comprehensive guide to help you navigate the confusing world of headset compatibility.

In this guide, we'll cover everything from the different types of headsets available to the key features you should look for when choosing one. You'll also learn about the top Avaya-compatible headsets on the market today.

Are you ready? Let's dive in!

Plantronics Voyager 5200 UC Avaya
 

Are you one of those who walks around a lot in the office while in a phone call? Do you still want to hear your surroundings while in a call? If you're looking for a reliable headset to use with your Avaya IP Deskphone, the Plantronics Poly Voyager 5200 UC is an excellent choice. The 5200 UC works quite well with the Avaya 96x1 series, particularly, the Avaya 9641G IP Deskphone that provides integrated Bluetooth support.

However, it's important to note that the Avaya 9641G SIP Deskphone doesn't provide volume or mute synchronization with the Voyager 5200 UC. Adjusting the volume or muting/unmuting a call from the headset won't reflect on the deskphone and vice versa. But, there is volume and mute synchronization between the 9641G H.323 deskphone and the headset.

Despite this minor drawback, pairing the Plantronics Poly Voyager 5200 UC with the Avaya 96x1 series is relatively easy. To pair the devices, simply follow these steps after the 9641G IP deskphone is configured and in-service:

  1. Place the Plantronics Voyager 5200 Bluetooth Headset in pairing mode.
  2. On the 9641G, press the Home button and then select the Settings icon on the touch-screen.
  3. Select Bluetooth Setup and then press the Scan soft button to discover the headset. The Bluetooth pairing process will begin.
  4. Once found, the 9641G will display the device found. It will indicate “Available Devices: PLT V5200 Series”.
  5. On the 9641G, click on the headset to select it.
  6. The 9641G will proceed to connect to it. It will display, “Connecting to Bluetooth device: PLT V5200 Series”.
  7. When the pairing process is completed, the 9641G will display, “Paired devices PLT V5200 Series” and the Plantronics headset will announce, “Pairing Successful”.

With the Plantronics Poly Voyager 5200 UC headset, you can enjoy clear audio quality and seamless connectivity with your Avaya IP Deskphone, particularly the 9641G IP deskphone. So, say goodbye to the hassle of tangled cords and hello to a hassle-free communication experience.

You can read the complete application notes here.

Jabra Evolve 75
 

If you're looking for a reliable and high-quality headset for use with your Avaya unified communications and collaboration solutions, look no further than the Jabra Evolve 75. As an Avaya Technology Partner, Jabra has worked closely with Avaya on product integrations and certification to bring to market well-connected solutions that enable seamless user experiences and reduce distractions in the modern workspace. The Jabra Evolve 75 is certified through the Avaya DevConnect program, ensuring compatibility with Avaya softclients and deskphones.

One of the key benefits of using a Jabra headset with Avaya platforms is the plug-and-play connectivity and best-in-class audio quality. The Jabra Evolve 75 headset supports a range of Avaya softclients, including Avaya Spaces, Avaya IX Workspaces, Avaya IX CC, Avaya Cloud Office, Avaya IX Attendant, and more. The headset also works seamlessly with Avaya deskphones, such as the Avaya J100 Series IP Phones, Avaya Vantage, and Avaya 9600, 9500, and 1400 Series Phones.

Jabra headsets are engineered to enhance customer satisfaction, with technologies that block out background noise to deliver crystal-clear calls. This is particularly important for contact centres, where every customer interaction is critical to the success of the business. Outfitting your contact centre with lightweight yet highly durable Jabra headsets ensures an all-day wearing solution that helps unlock the full potential of Avaya contact centre solutions.

All in all, the Jabra Evolve 75 is a certified and compatible headset for use with Avaya unified communications, collaboration, and contact centre solutions. With plug-and-play connectivity and best-in-class audio quality, the Jabra Evolve 75 helps improve productivity and customer satisfaction while reducing distractions and complexity in the modern workplace.

Xenexx XS825

The Xenexx XS 825 headset is a cost-effective investment that delivers exceptional value for contact centers, offices, and help desks. Weighing in at only 4 ounces, this premium headset is built to last with solid construction and a proprietary manufacturing process. With its ultra noise-cancelling microphone, background noise will no longer be an issue during customer interactions, ensuring crystal-clear conversation.

One of the key features of the Xenexx XS 825 is its compatibility with Avaya platforms, specifically Avaya J series (J139, J169, J179), Avaya 1600 IP Phones (1608, 1616), and Avaya 9600 IP Phones (9601, 9608, 9610, 9611, 9611G, 9620, 9620C, 9620L, 9621, 9630, 9640, 9640G, 9641, 9650, 9650C, 9670). The headset includes an Avaya Telephone RJ-9/RJ-22 cable that plugs into the headset port of Avaya phones, making it easy to set up and use with these specific models.

A unique feature of the XS 825 headset's cable is it has been redesigned and now includes an in-line mute button. This eliminates the need to reach for the phone to mute a call or purchase a separate accessory to mute calls, making it easier for users to continue taking calls with greater ease. Additionally, the XS 825's full wideband speaker ensures that calls are clear and easy to understand.

The Xenexx XS 825 headset is a durable and cost-effective solution that offers exceptional performance for help desk applications, call centers, or home office usage. Its compatibility with Avaya platforms and specifically designed Avaya Telephone RJ-9/RJ-22 cable with an in-line mute button make it an ideal headset for Avaya J series, Avaya 1600 IP Phones, and Avaya 9600 IP Phones.


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Plantronics CS540

The Plantronics CS540 is a wireless headset that offers premium audio quality and hands-free convenience for Avaya users. This headset is compatible with a range of Avaya IP phones, including the 2420, 4610, 4610SW, 4620, 4620SW, 4621SW, 4622SW, 4625SW, 4630SW, 5420, 5610, 5620, and 5621.

The CS540 comes with an electronic remote answerer interface cable (EHS) that ensures seamless connectivity with Avaya IP phones. This feature allows users to roam around the office without missing a call, with a range of up to 350 feet away from the desk phone. The long battery life of up to 8 hours of talk time ensures that users never miss a call even with all-day usage.

Premium wideband audio clarity, combined with a comfortable earwrap design, provides users with clear and comfortable conversations when using the Plantronics CS540. The hands-free convenience of this headset allows users to multitask and be more productive during their workday.

This wireless headset is an excellent option for Avaya users who value premium audio quality, hands-free convenience, and mobility. With its compatibility with a range of Avaya IP phones and its long battery life, this headset is a great investment for anyone looking to enhance their work productivity and communication experience.

Plantronics EncorePRO Duo

 

The Plantronics EncorePRO Duo is a reliable and cost-effective headset that is compatible with Avaya IP Phones. This headset is designed for use in contact centers and offices, and it provides exceptional audio quality, comfort, and durability.

This headset features a quick disconnect function that allows you to easily disconnect the headset from the phone without removing it. It's a feature that's especially useful for people who need to move around frequently during phone calls.

The Plantroncs EncorePRO Duo is compatible with a wide range of Avaya IP Phones, including the 1600, 9600, and J series IP Phones. It is important to note that this headset is not compatible with other Avaya phone models. If you are using one of the compatible phone models, the Plantronics EncorePRO Duo is an affordable option that provides commercial-grade quality.

One of the key features of the Plantronics EncorePRO Duo is its comfort. The headset comes with a soft leatherette ear cushion that provides all-day comfort for the user. Additionally, the headset is designed with premium Plantronics wideband audio, which delivers exceptional audio quality for crystal-clear conversations.

Are you on a tight budget for a headset? Go for the Plantronics EncorePRO Duo!

Plantronics 4220-UC

The Plantronics Voyager 4220-UC is a versatile wireless headset that delivers high-quality audio and seamless connectivity to various devices, including Avaya J series IP phones. The headset's easy-wearing style caters to all work preferences, with the option to choose between a mono or stereo headset. It features vibrant audio quality, eliminating any digitized audio, ensuring crystal-clear communication whether you're listening to multimedia or collaborating with colleagues.

The Voyager 4200 UC also has a wireless range of 98 feet/30 meters, allowing you to move freely in the office while enjoying seamless connectivity. With the ability to connect and manage calls from both your PC/Mac and mobile devices, staying connected and productive has never been easier. The Plantronics Hub for mobile and desktop also allows users to customize their headset experience, such as checking remaining talk time, selecting language preferences, and feature settings.

Regarding compatibility, the Plantronics Voyager 4220-UC works well with the Avaya J series IP phones, including J139, J169, and J179. Users can connect the headset wirelessly to their Avaya phone via Bluetooth or the included USB dongle. This wireless headset enables users to have hands-free convenience and freedom of movement, making it perfect for professionals who need to multitask while on the phone.

With that said, the Plantronics Voyager 4220-UC is the go-to wireless headset that provides crystal-clear audio and easy connectivity to various devices, including Avaya J series IP phones. Its customizable settings, wireless range, and versatile wearing style make it an excellent choice for professionals who require hands-free convenience and freedom of movement while communicating.


Which headset should you go for?

Choosing the right headset for use with Avaya platforms depends on several factors, including the user's work environment, usage habits, and personal preferences. So which headset should you go for?

If you are looking for a headset that offers hands-free convenience and allows you to roam away from your Avaya phone without losing connection, then the Plantronics CS540 is a great option. Additionally, its premium wideband audio clarity and long battery life make it ideal for all-day usage.

For those on a tighter budget, the Plantronics EncorePRO Duo offers a low-cost, commercial-grade option that works with Avaya office phones with a headset port. Its soft leatherette ear cushion and premium Plantronics wideband audio ensure a comfortable and clear listening experience.

The Plantronics Voyager 4220-UC is a great option for those who prefer wireless freedom and crystal-clear audio quality. Its easy wearing style and ability to easily connect and manage calls make it a versatile choice, and its compatibility with the Avaya J series is a bonus.

Looking for a smaller and lighter headset? The Plantronics Voyager 5200 UC is another wireless headset with impressive noise-cancellation features. It has a sleek design and a comfortable fit, making it great for extended use. The Voyager 5200 UC can connect to both PC and mobile devices, and has a range of up to 98 feet. It is compatible with Avaya IP phones with the use of a Plantronics MDA220 USB adapter.

Other than Plantronics/Poly headsets, the Jabra Evolve 75 is another wireless headset with active noise-cancellation, making it a great option for loud office environments. It offers dual connectivity for use with both PC and smartphone, and has a range of up to 100 feet. The Evolve 75 is compatible with Avaya IP phones via a Jabra Link 14201-43 adapter.

Finally, the Xenexx XS825 is another option for call centers and other noisy environments. It is a corded headset with a noise-cancelling microphone, has a comfortable fit, and is built to last. The XS825 is compatible with Avaya IP phones with the use of an XS825 Avaya adapter.

When it comes to choosing a headset for use with Avaya platforms, there are many great options available. Each of the headsets mentioned above offer unique features and benefits that may appeal to different users depending on their needs. Ultimately, the best headset for you will depend on factors such as your work environment, usage habits, and personal preferences.



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