Free ground shipping is available for orders over $200 to destinations within the 48 contigious states.
If you are experiencing problems with the item you have ordered we will gladly help you troubleshoot or help you via telephone, email or chat. Many times a brief conversation or online chat with our customer service specialists will fix your issue.
You may return new, unopened items within 30 days of delivery for a full refund. To return items please contact customer service to get an RMA number. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Returns and exchanges are subject to a 10% restock fee unless the product is defective "out of the box". All items returned need to be in original condition. Items returned with damage to items, scuff marks, scratches, missing cables, damage on the manufacturer's box may incur additional fees. Returns without an RMA number will be refused by our warehouse.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item. NOTE: No returns, exchanges, refunds will be accepted without an RMA number.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.
You can view and track your order online. To view the status of your order you will need setup an online account requiring: 1) Email used when you placed your order and 3) Password emailed to your email.
If you experience problems tracking or viewing your order contact our customer service via email, chat or telephone.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies (Fedex and USPS) all weights are rounded up to the next full pound.
Most (90%) of items that are ordered online before 3:00 p.m EST are shipped the same-day Monday-Friday. All orders received after 3:00 p.m EST will ship the following business day. Orders received during the weekend or holiday will ship the on the next business day. Orders shipped via USPS are picked up by the US Postal service the following business day from our warehouse locations.
We have partnered with Bongo International to service our international customers.
At checkout, choose your international destination from the country drop down menu. Once you select your country and attempt to checkout, you will be automatically transferred to Bongo's Secure International Checkout page where you will be provided with international shipping costs as well as duties and taxes for your shipment. On your credit card statement you will see a charge from Bongo International/Fedex Cross Border.
Upon completion of your order, Bongo will charge your credit card for the entire purchase. We will ship the goods to Bongo's Global Distribution Facility where Bongo will process the order and transport the goods to your international address. There are no additional fees or registration processes with this service. The final price will include all shipping charges, duties, customs, handling and local taxes. You can also add insurance to your package to protect shipment while in transit. If you elect to add insurance it will cover - Cost of Merchandise, International Shipping Charges, Duties, Taxes and Currency changes.
International Shipping Options
We ship most items within 2-4 business days after you place your order. The delivery timeframe may vary according to the destination and the shipping option you selected when you placed your order.
These shipping timeframes are estimated from the international shipping facility to your shipping address. They do not include the shipping time from our warehouse to the facility.